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Runai Agent Pull Rate Low


The runai-agent pod may be too loaded, is slow in processing data (possible in very big clusters), or the runai-agent pod itself in the runai namespace may not be functioning properly.


No information or partial information from the Run:ai Control Plane is being synced to the cluster.




Run kubectl get pod -n runai to see if the runai-agent pod is running.



kubectl describe deployment runai-agent -n runai
kubectl logs deployment/runai-agent -n runai

From the logs and pod details, try and figure out why the runai-agent pod is not functioning properly.

It is possible that there is a connectivity issue from the cluster to the Run:ai Control Plane.

If it seems that the runai-agent pod is functioning properly, but the cluster is very big and loaded, it is possible that the agent is taking time to process the data coming from the Run:ai Control Plane. If this is the case, and you want the alert to stop firing, you can try to edit the value under which the alert starts firing.

Run kubectl edit runaiconfig -n runai.

In the spec:prometheus verify that the agentPullPushRateMinForAlert (if the property does not exist, add it). If the property exists, the default value is 0.05. You can change it to less than that (for example, 0.045 or 0.04).

If the above instructions did not correct the issue, contact Run:ai support.