Product Support Policy

The product support levels for the Run:ai software are as follows:

• Full support period: 12 months from the release date of a Major Version.
• Extended support period: 6 months after the end of the full support period.
• End of support: 18 months from the release date of a Major Version

Notes:

1. Run:ai may extend the support periods and/or otherwise amend this Product Support Levels Policy from time to time at its own discretion.
2. Versioning: Run:ai versioning follows Semantic Version (SemVer) numbering scheme, “Ma.Mi.Pa”, where:
   • Ma.Mi is a major version that contains new features, bug fixes and security updates (“Major Version”).
   • Pa is a patch level version that is focused on bug fixes and security updates. Run:ai version release dates are listed in theRun:ai product documentation.

3. Critical Bug: a bug that represents a severity 1 support ticket, as listed in the Run:ai support agreement. Important bug: a bug that represents a severity 1 or severity 2 support ticket, as listed in the Run:ai support agreement.

4. Run:ai is built from 3 components: Run:ai Control Plane, Run:ai Cluster and Run:ai Command Line Inference (CLI). For full details about Run:ai system components see: https://docs.run.ai/latest/home/components.

5. Run:ai Control Plane, Run:ai Cluster & Run:ai CLI are always released together with the same version number.

6. A supported Run:ai environment is built from:

   • Run:ai Control Plane of a version equal to or greater than the versions of each of the Run:ai Clusters.

   • Run:ai CLI of a version equal to the version on the Run:ai Cluster.

7. From time to time, Run:ai may provide API deprecation notices under the product documentation of the applicable Run:ai version. For full details about Run:ai API deprecation notice and support policy see: https://docs.run.ai/latest/developer/overview-developer/#api-support.

Last update: Aug 6 2024